![]() In today's post-GFC world, SaaS deployments are more popular. When we last looked at CRM suites ( The best CRM suite is.), the split between in-house and hosted deployments was probably around 50:50. We'll also look at the CRM market in general - what's changing and what to look for when considering a CRM suite for your business.ĬRM solutions, spearheaded by the poster child of Software as a Service (SaaS), Salesforce, started the move to cloud computing just over 10 years ago (Salesforce was founded in 1999). In this overview we'll look at seven CRM solutions, compare them and give some recommendations for where each would have the best fit. A well-implemented CRM system leads to enhanced productivity, increased revenue and better customer service, satisfaction and retention as well as centralising all customer data in one place that's accessible to all staff. ![]() Increasingly, CRM is becoming necessary for small businesses as well. ![]() Customer Relationship Management (CRM) software has long been a crucial component for the success of medium to large businesses.
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